Who we are...
Based in Jacksonville, FL, CSG Technologies was founded in 1995. Though we have a strong connection to North Florida community, we have a strong North American presence. Though we are technologist, we understand technology exists to enable people accomplish things beyond their innate abilities and improve the quality of their lives.
What we believe...
Therefore, at CSG Technologies, our mission is...
To deliver high performance, predictable and reliable IT systems that enable our customers to run profitable businesses by focusing on the core of their business, not the tools need to achieve it.
By focusing on our mission, we seek to become the recognized market leader in custom IT solution development and implementation while joyfully serving others and resolving their challenges. If we do this, we believe we can help others focus on achieving their goals and living meaningful lives.
Proactive. Collaborative. Thoughtful. Business-minded.
Here at CSG Technologies we’re on a mission to change the way managed services are delivered. It’s not just the quality of our advise and expertise, it’s the way we do it that makes all the difference. With people at the heart of our business and yours, dealing with IT has never been easier.
We begin by asking the right questions that help us deliver the most efficient, seamless IT solution for your business. At CSGT there’s no such thing as a one-size-fits-all solution, we know that no two businesses are alike. That’s why we believe a collaborative approach to any IT solution is the only way to achieve great results for our customers.
What we value...
We’re attracted to likeminded, ambitious, agile, high growth businesses who realize the true potential of IT to gain that all important competitive edge. We also like to walk the talk by implementing proactive solutions that are tried and tested, before they are offered to our customers.
CSGT strives to bring generally accepted,
superior methods and techniques to every IT challenge. The CSGT procedure for delivering superior solutions and customer service is shaped by best practices touching all departments. We do what is right to produce optimal results for our clients.
Some people have a “guy”; our clients have a team. CSGT is staffed by a team of experts who know technology and have a blast resolving challenges. The team approach encourages creative thinking and elegant solutions plus, you will never hear, “I am out of the office on vacation for two weeks and I will get back to you at my earliest convenience when I return”. Our 24/7/365 team is always available.
CSG Technologies understands the value of incorporating a method of logical analysis in the development of IT solutions for our clients. We don’t “wing it” or fall for the “latest trends” when developing and managing IT solutions for our clients.
We hire the very best. Our engineers and customer support staff understand the importance of technology to your business. Our team approached each tasks with a sense of urgency to create solutions that work and fit within your budget. Our staff is curious and continually remains abreast with new technology and methods to remain knowledgeable and proficient.
Our goal is to eliminate technology challenges that keeps you from doing your job. How do we do that? By collaborating with you and your team. We ask the right questions and listen to understand the needs of your business and your staff.
For us IT is personal
Our approach is simple.
We take the time to listen to YOUR NEEDS
...and fully understand YOUR BUSINESS.
GSG Technologies is built upon 5 core tenets that result in elegant solutions and superior customer service.
Expert team, Seemless integration
Our commercially focused, highly experienced team understands the importance of seamless integration with in-house IT departments and the significance of delivering a consistent, high standard of service.
We continually invest in the training and development of our experts, keeping them abreast of the latest technical developments and cyber-security threats, to enhance our service offering and to future proof the IT solutions we deliver.
We attract the best talent, by creating the right environment to share technical knowledge acting as a catalyst for progression. We provide extensive training; guaranteeing that all our staff start from a solid technical base and are sufficiently trained in the art of customer service. We also give our people the time to explore new technologies to help expand their knowledge, allowing them to bring new ideas to the table.
We partner with your business in a pragmatic, strategic way to minimize third-party risks and safeguard the business from daily cyber-security threats.
Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way monthly, guaranteeing transparency and a focus on continued service and improvement.
HIGH QUALITY SERVICE, STRAIGHT TO BOTTOM LINE
Our 24/7 Service Desk is promptly directed to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve high First Contact Resolution (FCR) rates. This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.
FLEXIBILITY, CO-SOURCE OR OUT-SOURCE SERVICES
Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.
INDEPENDENCE, BUT CONNECTED WITH TRUSTED TECHNOLOGY SUPPLIERS
We partner with trusted technology suppliers, but we remain independent and only implement technology we know is fit for our customer’s specific needs.